View and Search the Archive of 'Pics of the day'View the Lochcarron GalleriesJoin in the Lochcarron ForumsSend a Postcard from Lochcarron
Lochcarron Home PageAbout LochcarronLochcarron NewsLochcarron LinksContact Lochcarron

Visitor Map
Citizens Advice Scotland
Business delivery report



Key findings from the report

·                     Almost nine out of every ten businesses who responded reported that they regularly faced an additional surcharge for delivery due to their geographic location

·                     More than three-quarters of respondents (76%) felt that the costs of ordering items online had a ‘substantial impact’ on their business

·                     80% of respondents regularly encountered misleading claims of ‘free delivery’, when in fact surcharges were imposed due to their location

·                     Additional delivery costs for ordering items online are estimated to have a substantial impact on more than 15,000 businesses in remote and rural Scotland

·                     Business respondents face an unenviable choice of absorbing high delivery costs and cutting into their profitability, or passing on the cost to their customers and leaving themselves at a considerable disadvantage against competitors elsewhere


The report’s recommendations include


·         Wherever possible, retailers should offer delivery by Royal Mail.

·         If delivery by Royal Mail is not possible, retailers should give customers a clear reason why this is the case. 

·         Sellers and carriers should offer alternative points as options for delivery, working in conjunction with the Post Office and local community hubs such as shops to facilitate this.

·         The Statement of Principles for Parcel Deliveries produced by the parcel deliveries working group led by Consumer Futures and the Scottish Government, should be promoted to retailers as best practice in this area.

·         Retailers should refer to the Statement of Principles when considering their policies and practice for delivery to rural, remote and island areas.  

get advice online:



More news items 
Royal College of Medical Practitioners
Lochcarron GP wins Scottish Award
...Click here for the rest of the story

...Click here for the rest of the story
Highland Council Agenda 5-11-14
...Click here for the rest of the story
BBC Highland News
Highland Council's A890 - 430 million year old headache
...Click here for the rest of the story
Lochcarron Shinty Club
Youngsters get new helmets & sticks
...Click here for the rest of the story
Scottish Sea Farms
Adventure Weekend in the Highlands
...Click here for the rest of the story
Scottish Sea Farms
Bursary for Lochcarron man
...Click here for the rest of the story
European Elections
Highland results
...Click here for the rest of the story



Home | About | News | Links | Contact
Pic of the day Archive | Forums | Send a postcard

All images are © Alex Ingram ABIPP AMPA ARPS and may not be used without permission.